Privacy policy
Last updated: May 2026
At Max Support For You, your family’s privacy, trust and confidentiality are taken seriously. This Privacy Policy explains how personal information is collected, used, stored and protected when accessing this website or engaging with support services.
Max Support For You is an independent disability support service operated by Max Beal, providing mobile in-home and community-based support for neurodivergent children and teenagers across Melbourne’s Inner West.
As an independent sole trader working closely with families, maintaining professional confidentiality and respectful communication is a core part of the service provided.
Information collected
Personal information may be collected when families:
- Submit a contact or enquiry form through the website
- Contact Max Support For You via email, SMS or social media
- Engage in phone discussions regarding support services
- Enter into a Service Agreement
- Provide relevant support, behavioural, medical or safety information related to a child’s care needs
The information collected may include:
- Parent or guardian names
- Child’s first name and age
- Contact details
- Relevant support needs and goals
- Emergency contact details
- Session information
- Progress notes
- Incident reports
- Invoicing information
- NDIS plan management details where relevant
Only information reasonably necessary to provide safe, appropriate and effective support is collected.
How information is used
Information collected is used to:
- Respond to enquiries
- Deliver disability support services safely and appropriately
- Communicate with parents and guardians
- Coordinate with allied health professionals or support coordinators where consent has been provided
- Maintain accurate progress notes and incident documentation
- Process invoicing and administrative requirements
- Improve service quality and communication
Information is never sold, rented or shared for marketing purposes.
Confidentiality and information sharing
Max Support For You respects the confidentiality of all families and children receiving support.
Information may only be shared:
- With parent or guardian consent
- When required to support the child appropriately
- Where legally required under Australian law
- Where there is a serious risk to safety or wellbeing
Where possible, communication with allied health professionals, schools or support coordinators is conducted transparently with parents or guardians included in email communication.
Data storage and security
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Client-related information including progress notes, incident reports and invoices may be securely stored using platforms such as:
- Google Drive
- Google Workspace services
- Zoho Mail
- HubSpot CRM
- Netlify website forms and related services
While reasonable precautions are taken, no online platform or electronic transmission can be guaranteed completely secure. Families acknowledge that internet-based communication carries some level of inherent risk.
Website forms and communication
When submitting a form through this website, personal information provided may be securely transmitted and stored for the purpose of responding to enquiries and delivering services.
Families are encouraged not to submit highly sensitive medical or confidential information through public website forms where unnecessary.
Children’s privacy
Services are provided for children and teenagers, however personal information is collected directly from parents or legal guardians.
Children are not asked to independently provide personal information through this website.
Access and correction of information
Parents or guardians may request access to personal information held about them or their child and may request corrections if information is inaccurate or outdated.
Requests can be made via email using the contact information provided on this website.
Third-party websites and services
This website may contain links to third-party platforms or services. Max Support For You is not responsible for the privacy practices or content of external websites.
Changes to this privacy policy
This Privacy Policy may be updated periodically to reflect changes to services, technology, legal obligations or business practices.
The most current version will always be available on this website.
Contact
For any privacy-related questions or requests regarding personal information, please contact:
Max Support For You
Western Suburbs of Melbourne
Email: max@maxsupportforyou.com.au
Website: https://maxsupportforyou.com.au/
Terms & Conditions
Last updated: May 2026
These Terms & Conditions apply to the use of the Max Support For You website and the delivery of support services provided by Max Beal through Max Support For You.
By accessing this website or engaging in services, you agree to the terms outlined below.
Independent Service Provider
Max Support For You is operated by an independent sole trader and is not an NDIS-registered provider.
Services are delivered independently and directly to families under agreed service arrangements.
Service Availability
Support services are subject to availability and suitability.
An initial discussion or consultation may occur prior to commencing services to ensure appropriate fit, expectations and support needs are understood.
Max Support For You maintains a limited caseload to prioritise consistency and quality of support.
Scope of Services
Services may include:
- In-home support
- Community access support
- Emotional regulation support
- Routine and independence-building support
- Social and recreational support
- School holiday support
- Collaboration with families and allied health professionals where appropriate
Services are tailored to individual goals, needs and agreed support arrangements.
Communication
Families are encouraged to communicate openly regarding support needs, safety concerns, schedule changes or important updates relating to the child receiving support.
Reasonable efforts are made to respond to enquiries and communication promptly during business hours.
Fees and Payments
Fees are discussed and agreed upon prior to the commencement of services.
Invoices are issued directly by Max Support For You.
Accepted payment methods currently include:
- Bank transfer
- Self-managed NDIS funding
- Plan-managed NDIS funding
Payment terms may be outlined within individual Service Agreements.
Late payments may result in temporary suspension of future bookings until outstanding balances are resolved.
Cancellations and Schedule Changes
Families are asked to provide as much notice as possible for cancellations or schedule changes.
Cancellation policies, including any applicable notice periods or charges, may be outlined within individual Service Agreements.
Max Support For You also reserves the right to cancel or reschedule services where necessary due to illness, emergencies, safety concerns or unforeseen circumstances.
Safety and Duty of Care
The safety and wellbeing of children, families and the support worker are taken seriously.
Families agree to provide relevant information regarding medical conditions, behavioural risks, allergies, emergency contacts or safety concerns necessary to deliver safe support.
Services may be declined, paused or ceased where safety risks cannot be reasonably managed.
Confidentiality
All personal information and family matters are treated respectfully and confidentially in accordance with the Privacy Policy.
Website Content
The information provided on this website is intended for general informational purposes only and may be updated or changed at any time without notice.
While reasonable efforts are made to ensure accuracy, no guarantee is provided regarding completeness, reliability or ongoing availability of website content.
Limitation of Liability
To the maximum extent permitted by law, Max Support For You is not liable for indirect, incidental or consequential loss arising from the use of this website or services provided.
Nothing within these Terms & Conditions excludes rights that cannot legally be excluded under Australian Consumer Law.
Changes to Terms
These Terms & Conditions may be updated periodically without prior notice.
The latest version will always be available on this website.
Contact
Max Support For You
Western Suburbs of Melbourne
Email: max@maxsupportforyou.com.au
Website: https://maxsupportforyou.com.au/